Shipping Policy

At Frorows, we know how excited dogs get for their treats—so we work hard to get your order to you as quickly and smoothly as possible.

Shipping Rates

We offer simple, transparent shipping across Australia:

Free standard shipping on all orders over $99
Flat rate shipping on all other orders (calculated at checkout)

Processing Time

Orders are typically processed and dispatched within 3-5 business days.

You will receive a confirmation email with tracking details once your order has been shipped.

Delivery Timeframes

Estimated delivery times after dispatch:

Metro areas: 3–5 business days
Regional areas: 7–10 business days

Please note that delivery times may vary depending on your location and carrier delays.

Shipping Carrier

We ship orders via trusted carriers such as Australia Post and other reputable courier services.

Incorrect Address

Please ensure your shipping details are correct at checkout.

Frorows is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside our control (e.g. carrier delays, peak periods, weather conditions).